Reads escalation signals.
Coaches calmer replies.
Descalate is an AI sidekick for customer support agents. It reads every ticket in your Zendesk queue, flags the tone shifts that predict escalations, and coaches you on how to reply — including when your customer is from a different culture.
Chrome extension launching in the coming weeks.
Questions or want to be first to try it? Email hello@descalate.app.
Built for support agents who care about their metrics.
Every escalated ticket hurts your CSAT, your QA score, and your bonus. Most of them show warning signs in the customer's first message — but you're moving fast, and signs get missed.
Descalate reads each ticket as it opens and surfaces the signals you'd otherwise catch too late — frustration building, review bait patterns, chargeback risk, cultural tone mismatches.
Think of it as Grammarly, but for the moment before you hit send on a customer reply.
What makes Descalate different.
Real-time coaching, not post-hoc scoring.
Zendesk shows sentiment as a label after the fact. Descalate coaches you on the reply you're writing right now — before you send it.
Cultural nuance built in.
When your customer is from a different region, Descalate flags cultural communication norms you'd otherwise miss. Japanese customer and you're in Mexico? It'll tell you to soften the directness and lead with an apology.
Read-only, no data stored.
Descalate reads tickets in your browser and sends them to AI for coaching. Nothing is retained on our servers. Your customer data stays yours.
Yours, not your company's.
You install Descalate yourself. No IT approval, no SSO, no admin dashboard. $9.99/month paid personally — like Grammarly or Otter.