DDescalate
Pricing

Two plans. One privacy promise.

Free covers an average agent through a working week. Pro covers a heavy queue through a full month and unlocks the teaching module. Same engine, same model, same privacy for both. You’re paying for capacity, not better protection.

FreeEverything you need to see what Descalate does for you.
$0forever
200 analyses / month
✓Every signal, every analysis✓Suggested replies and cultural guidance✓PII redacted in your browser✓Teasers of the teaching module
Install freeNo credit card required
Coming soon · waitlistProFor agents who use Descalate every day.
$4.99per month
2,000 analyses / month
✓Everything in Free✓Full teaching module on every analysis✓Cultural deep-dives on cross-region tickets✓48-hour email support
Join the waitlistWe’ll email you once when Pro opens
Pro is coming

We want you to get so good you don’t need us.

Pro adds the teaching module to every analysis: why Descalate flagged each signal, a rule of thumb for spotting it next time, and a cultural deep-dive when it applies.

What’s the same. What’s different.

Most privacy-sensitive products quietly give free users worse protection. We don’t. The only thing Pro buys is more capacity and the teaching module.

FeatureFreePro
Monthly analysesHard cap. Resets on your signup anniversary each month.
2002,000
AI inference providerUS-based serverless inference. Same provider for both tiers.
Fireworks AIFireworks AI
Analysis modelSame model, same output quality. Pro gives you more capacity, not a better engine.
MiniMax M3.1 FlashMiniMax M3.1 Flash
PII redacted before anything leaves your browserNames, emails, phone numbers, card numbers, customer/order IDs, DOBs, addresses, CJK names, and more. See Transparency for the full list.
✓✓
No training on your redacted contentFireworks does not train on API inputs or outputs. Same promise regardless of what you pay.
✓✓
Ticket text not stored in our databaseHeld in memory only during the analysis call, then discarded. Never written to disk.
✓✓
What we do storeSentiment class, escalation signals, response-time band, inferred cultural region. Never ticket text.
Signals onlySignals only
Sentiment + escalation analysisEvery signal. Nothing feature-gated to Pro.
✓✓
Suggested reply drafting3–6 sentences, tone-matched, de-escalatory when risk is elevated.
✓✓
Response-time recommendation15 min / 1 h / 4 h / 24 h / 48 h bands with reasoning.
✓✓
Cultural nuance guidanceFires when agent region and inferred customer region differ. 21 regions covered.
✓✓
Learn-to-spot-it teaching moduleWhy we flagged each signal, a rule of thumb to spot it next time, and a cultural deep-dive when it applies.
Teaser only✓ Full breakdown
Zendesk supportFreshdesk, Intercom, HubSpot Service Hub coming later.
✓✓
Cancel / downgrade anytimeDowngrading to Free is instant. You keep your signal history.
n/a✓
Email supportWe’re small. Pro gets first priority, but we read every email.
Best effort48-hour response

Common questions

Why is Free really free? Where’s the catch?+

No catch. Free is capped at 200 analyses per month, roughly a working week for a busy agent. If you use Descalate every day you’ll hit the cap in week one or two and either live with it or upgrade. Free isn’t a trial. It stays free.

What happens when I hit the cap?+

Analyses stop until the next monthly reset or until you upgrade. Nothing breaks: the extension stays installed, your settings stay set, your signal history stays in your account.

Is my employer’s data safe with Free?+

Yes, under the same terms as Pro. Both tiers redact PII in your browser, use the same Fireworks-hosted model, and never store ticket text. The only thing you lose on Free is capacity.

What if I don’t want to use Fireworks / MiniMax?+

We don’t offer provider choice per user. We picked Fireworks because their DPA includes no training on inputs, they run in the US, and MiniMax M3.1 Flash matched or beat Claude Haiku on our internal quality test. If we change providers you’ll get at least 30 days’ notice by email and a changelog entry on Transparency.

Do you offer annual plans?+

Not at launch. We’ll add an annual option (probably around 20% off) once we have steady billing data. For now it’s $4.99/month, cancel anytime.

What about teams?+

For launch it’s per seat: every teammate installs and pays individually. A Team plan with consolidated billing is on the roadmap. If you need something team-shaped before then, email us.

Can I get a refund?+

Yes. If Descalate isn’t working for you in the first 30 days of Pro, email support@descalate.app and we’ll refund the month. After that, cancel anytime and you keep Pro until the end of the billing month.